![]() ![]() In this article, we’ll take you through our recommended route for making your own self-service portal using the world’s most popular web builder, WordPress. So, it’s clear self-service portals are both popular with today’s customers and profitable to your business.īut how should you go about building a self-service portal? And what is the best platform for achieving this? (Plus, a more nimble, agile and resourceful support team effort for tackling tougher customer issues.) Greater responsiveness to dealing with user issues – thus driving customer satisfaction. This provision leaves only the final 20% burden of customer support to staff. These are either stand-alone websites, sub-domains or on-site resource centers that do 80% of the repetitive service-based problem solving. Self-service customer portals are fast becoming the norm for 1st line support for consumers and business users. In short, we’ve gotten accustomed to solving our problems with the help of digital systems.Īnd in a retail or business services context, the business world is learning to take advantage of this to the benefit of the bottom line. Research confirms that on average we spend as much as 6 hours each day trawling the internet using apps like Google and Facebook. In fact, international keynote speaker and agency founder, Steven Van Belleghem, claims as much as “ 56% of customers now prefer to use a self-service application (app) above having personal contact”. …often without direct contact with support staff, thanks to digital libraries, search algorithms, automated programs and apps.Īnd if studies are to be trusted, customers are happy finding their way around if you make it hospitable for them. Today’s customer whether B2B or B2C is used to getting things done by themselves in the digital world. In the opinion of some, this take on things, might further de-personalize an already ‘distant’ online retail experience.īut some might argue that the service delivery landscape is entirely different today than say in the 1960s when Sam Walton cut his teeth in the retail trade. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton ( Source)Īnd now in this internet era of business, Sam Walton’s “…somewhere else” just multiplied.īusinesses now with the current array of tech tools available are advancing in smarts for keeping satisfaction optimal by engineering highly targeted, ready-made support resources. In days gone by where customer service was very much still a contact sport, founders like Sam Walton (Founder, Wal-Mart) held a healthy fear of doing right by the customer: If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which is the official version.Perhaps more so now than ever in this age of computerized automation and low touch retail environments – expectations laid upon the personal touch are the highest they’ve ever been. ![]() Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. The official text is the English version of the website. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software. Translations are provided as a service to users of the Stancounty.Com website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. The Stancounty.Com website has been translated for your convenience using translation software powered by Google Translate. Training enrollment (with supervisor approval) and history.Home and mailing addresses, phone numbers, non-Business email addresses, and emergency contacts.Deferred Compensation voluntary contributions and Life Insurance Beneficiaries.Current and past paycheck advice notices.Benefit elections during Open Enrollment.You can view and/or update the following information: This ability is only being provided as a courtesy to employees who prefer this option. Reminder: There is no obligation, or compensation, for employees to log in to PeopleSoft Self Service from home on their personal time. Employees have direct access to Personal, Benefits, Payroll and Training information.Įmployees can log in from any computer with Internet access - whether from the work office, or from the comfort of one's own home! PeopleSoft - Self Service automates and simplifies the process of managing information. ![]()
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